You can email us at support@fiveend.com or use the Contact Us page on our website for any query. We usually reply within 48-72 hours, sometimes it may require more time as well depend upon the load.

Once the order is placed, they’re usually already being processed so after placing the order it can't be cancelled.

Sorry about that! Please contact us with a unboxing video and photo with an original tag and your order number, and we’ll will assist you as early as possible.

We’ll make it right. Send us a unboxing video and picture of the damaged item with an original tag and we’ll assist you further after verifying everything.

Delivery usually takes 7–8 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order under the order history section after login to your account.

Sometimes delays happen due to customs or weather. If it's been longer than expected, just reach out to us and we’ll look into it right away.

We accept major credit/debit cards (Visa, Mastercard), UPI, COD and other secure payment gateways shown at checkout.

Absolutely! Our website uses SSL encryption to protect your information, and all payments are processed securely.

On the product page for personalized items, you will typically find options to enter names, or select specific details as required. Please ensure you double-check your personalization details before submitting your order.

Sorry, it can't be changed but you’re welcome to place a new order with the correct details.

Yes, personalized items may take an extra 2–3 business days to process before shipping out. But we always try to do faster.

Since personalized items are made just for you, they’re non-refundable unless there’s a defect or error on our part.

To initiate a return or refund, simply email us at support@fiveend.com with your order number and a brief explanation of the issue. We'll guide you through the next steps.

We offer returns or refunds for the following reasons:

- You received a damaged item
- You received the wrong item

For any of the above cases, we kindly ask you to provide proof—such as an unboxing video and clear photos showing the product tag and details.

We offer a 7-day return policy on non-personalized items. Items must be unused and in original packaging.

Yes! Popular items are restocked regularly.

Products priced above ₹399 are eligible for return or refund, provided they meet the conditions outlined in point 14 above.

Please note: Customized or personalized items are not eligible for return or refund unless they are damaged or incorrect.

We offer a diverse range of everyday products designed to enhance your lifestyle, as well as home decor and unique personalized gifts to celebrate special moments.

We ship to most locations within India.

Absolutely! We love welcoming new customers. Use the coupon code FIVEENDNEW during checkout to receive a 10% discount on orders of ₹299 or more.

5% Instant Discount from your second order: You'll also receive an 5% discount on your order total at the time of checkout by using the coupon code FIVEENDFIVE for the value above ₹199 or more.

Yes, kindly check above point number 20 and 21.

Yes.

To qualify for free shipping, your order total must be ₹499 or more. Free shipping is available on orders with a final payable amount of ₹499 or above after any discounts are applied. If a discount brings the total below ₹499, standard shipping charges will apply.

If you have any questions not addressed in our FAQs, please don't hesitate to contact our customer support team. We're here to help! (support@fiveend.com)